Works in my street or city

• What does a single or three-phase connection mean?

  Your home can be connected to the energy grid in two ways: with 2 wires (single-phase) or 3 or 4 wires (three-phase). Each type of connection has its advantages.

• Can I still eat the contents of my fridge and my freezer after a power outage?

• How do I protect my appliances against power failures or power outages?

  In case of a power failure or a mains power outage, some devices and appliances will malfunction. In that case, any damage is your own responsibility. Thankfully, damage can be largely avoided.

• What should I do if there is a power cut?

  If you have a power cut, you should first check whether the problem is general or individual. Depending on the situation, you may be able to resolve the problem yourself. Otherwise, you have to contact Sibelga or an electrician.

• Why are some motorways no longer lit?

  For years Belgium was known at the country where all the motorways were bathed in light at night. To cut costs, save energy and limit light pollution, some motorways are no longer lit all night in some places.

• Is there natural gas in my street?

  Virtually everyone in Brussels is already connected to the natural gas network. Has this not happened to your building or home yet? Except for some exceptional situations, you can be connected. Here's how you do it.

• Why is the street lighting sometimes left on during the day?

  Sometimes the public lighting is left on even during daylight hours. This may be due to repair work, a malfunction or an incorrect signal from Elia.

• How can I have faulty street lighting repaired quickly?

  If the street lighting is not working properly or the bulb in a streetlight is broken, it is best to inform the competent authorities immediately. For a municipal road this is Sibelga and for a regional road, Brussel Mobiliteit/Bruxelles Mobilité.

• Who takes care of the Christmas lights? And how much power do they actually use?

  From early December until mid-January, the communes and traders’ associations put up cheerful Christmas lights in the city. And so countless lights twinkle for eight hours every night in the winter darkness.

• Who can I contact if I have questions about energy works in the street?

  If Sibelga is planning to do work in the street, you receive a message in your letter box giving the telephone number of the site supervisor. If the work is necessary because of an unexpected, urgent situation, ask the technicians who are there or call 0800 117 46.

• Who takes care of providing a connection to the electricity grid for an event?

  If you are organising an event, then as soon as you have the permit from the competent authority, contact Sibelga to have a connection to the electricity grid.

• What is the procedure when work is done on the gas or electricity network in my street?

  Having work done in the street is not always pleasant for local residents, but three measures are taken to help limit the disruption.