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Terms and conditions

The website was developed by the cooperative company with limited liability Sibelga cvba/scrl, Werkhuizenkaai 16, 1000 Brussels (Business data base No 222 869 673). By using this website, you accept the terms and conditions of use and the legal provisions as set out below.


The website is intended to provide general information for internet users and to answer their questions on Sibelga’s activities, the working of the energy market in Brussels, saving energy and all other related subjects. 

Nothing on this website may be considered to be a quotation, the provision of services or the conclusion of an agreement. The website is the only reference website that provides information about the activities and services of Sibelga and is also the only website through which the company can be contacted or requests for technical intervention can be submitted.

The information provided on is general and indicative. It may not be considered to be a response to individual requirements or specific circumstances. It may also summarise certain problems without mentioning certain nuances. The content of this website may be adapted regularly, without prior notice. Sibelga cannot guarantee that the website is complete, accurate or up to date.

Sibelga cannot be held liable for any direct or indirect, material or moral damage or loss that may result from the use of this website or the information provided therein, including in the event of a serious error. Moreover, Sibelga cannot be held liable for any damage or loss further to problems relating to the accessibility or unavailability of the website. If you have any questions or comments about the working of this website, please use the contact form to get in touch with the website managers.

The answers published, irrespective of whether they refer to your question/questions or not, do not give you any rights whatsoever in respect of Sibelga and are not binding upon Sibelga in any way. The answers published do not, under any circumstances, express an official point of view of Sibelga and/or the company management.

Dealing with questions

Questions that are asked via the website and that concern a personal or private matter, a complaint or that, in the view of Sibelga, contain insulting or in appropriate language, will not be dealt with.
The questions asked must be general and relate to the activities of Sibelga, the working of the energy market in Brussels, saving energy or any other related subject.

If we do not intend to deal with the question you have asked, you will be informed of this by e-mail. If your question is to be dealt with, then you will be informed by e-mail when the question and answer are to appear on the website. 

Sibelga reserves the right to reformulate questions before publications to adapt them to the terminology commonly used in the sector, so that they may be easily understood by everyone, to simplify them or to broaden their scope, etc. 

Sibelga ensures that the answers are published within a reasonable period and are as accurate as possible. 

Sibelga reserves the right to remove published questions and answers from the website.

Links to other websites

This website contains links to websites that are managed by other parties. This links are inserted in this website solely for the information of the user. Sibelga does not provide any guarantee as to the content, quality or completeness of these websites and can never be held liable. The presence of a link in this website does not mean that Sibelga approves or recommends the website in question.

Intellectual property rights

The content and structure of this website are protected by intellectual property rights owned by Sibelga or a third party. This website or certain parts thereof may only be printed or reproduced for strictly personal and non-commercial purposes, with the legal statements that refer to intellectual ownership:  © Sibelga 2012. All rights reserved.

Anyone wishing to reproduce this website or circulate it among the general public should obtain the prior, express and written consent of Sibelga for this purpose.

Subject to provisions to the contrary in the special terms and conditions, any other use, including but not limited to the copying, adaptation, distribution, transfer, republication, reproduction and/or representation of all or part of the content of this website, is strictly forbidden without the prior written consent of Sibelga.


Sibelga can gather information about your visit via this website, such as: the IP address with which you make the connection, the address of the website which referred you to, the date and time of your visit, the pages that you looked at on the website and the browser that you use. These data are used solely to guarantee and improve the working of the website.

To ask a question, you have to give your name and your e-mail address. This information is used only to manage the answer to your question with you, and in particular to inform you that your question will not be dealt with or, conversely, to keep you informed when your question and the corresponding answer will appear on the website. When we put your question on the website, no information about you will be included.

You also have to give your e-mail address to register for the Energuide newsletter or to fill in the contact form. This information will be used only to send you the newsletter or the answer to your question.

Your details will not be used for marketing purposes. Your details will not be passed on to third parties, unless the law or circumstances so require to protect the rights of Sibelga, their staff, their users and the general public.

Sibelga will at all times abide by the law of 8 December 1992 on the protection of privacy in respect of the processing of personal data.

In accordance with the legal provisions concerning the processing of personal details, you are entitled at all times to consult and/or if necessary correct, adapt and/or delete your personal details. In this respect, Sibelga takes responsibility for data processing. If you would like more information about this, please contact Sibelga using the contact form provided.


When the website is visited Sibelga places cookies on the visitor’s PC. Cookies are small pieces of information that are placed on the hard disk of the PC each time you log on to this website. The main aim of the cookies is to make the website easier to use (for instance, so that the user no longer has to repeat certain items of information, such as the choice of language). You can refuse to allow cookies to be placed on your hard disk by making them inactive in your browser; in that case, the proper working of the website is no longer guaranteed under all circumstances.

The cookies and log files enable us to obtain a clearer idea of how the website is used. We never check what information a certain user consults or prints. The aim of this is to gather information to further improve the website.

Applicable law and competent courts

This website, the exploitation and use thereof are subject exclusively to Belgian law. Barring any imperative provision, the courts of Brussels have sole jurisdiction for any disputes relating to access to and the use of this website.