Whom to contact?

Sibelga

Distribution network operator for gas and electricity in Brussels

• Open/close meter
• Works on the meter or connection
• Submit meter readings
• Become a prosumer*
• Defective street lights: 02 274 40 66
• Gas smell: 0800 19 400

• www.sibelga.be
• www.sibelga.be/contact

^{(*) Consumers who produce part of their electricity themselves.}

Bruxelles Environnement

Public service for the environment and energy of the Brussels-Capital Region

• Energy grants for homes
• Pollumeter and solar map of the region
• Lists of recognised professionals
• Energy training courses
• The latest news on energy, the legislation in force and regional campaigns by theme: obligations in the field of heating, waste management, useful tips on building & renovation ...

• www.environnement.brussels

Homegrade

Advice and guidance centre for private housing in the Brussels-Capital Region

• Advice on your renovation projects
• Free technical, administrative and financial support to improve the quality of life in your home and reduce your ecological impact

• www.homegrade.brussels
• www.homegrade.brussels/homegrade/contact
• Info point:
  Place Quetelet 7, 1210 Brussel
  1810
  (Mon-Fri: 10am - 5pm, Sat: 2pm - 5pm)

APERe

Non-profit organisation for the promotion of renewable energy

• Assistance in the energy transition
• Information to cooperatives (collective self-consumption), prosumers (solar card, financial incentives for solar projects), co-ownership (shared roofs) ...

• www.apere.org
• info@apere.org
• 02 218 78 99

Brugel

Energy market regulator for the Brussels-Capital Region

• Compare the offers of energy suppliers: BruSim
• To obtain green certificates: greenpower@brugel.brussels

• www.brugel.brussels
• info@brugel.brussels
• 0800 97 198
  (9 am-noon and 2 pm-4 pm)

Energy Ombudsman

Advice and guidance centre for housing in the Brussels-Capital Region

• Complaints concerning the functioning of the electricity and natural gas markets, or disputes with one of the energy market players

• www.mediateurenergie.be
• plainte@mediateurenergie.be
• 02 211 10 60

Infor Gaz Elec

Advice on gas and electricity

• Free information on the choice of supplier, social measures concerning access to energy, distribution of gas and electricity ...

• www.inforgazelec.be
• info@gazelec.info
• 02 209 21 90

Energuide

A Sibelga initiative

• Answers to your questions about energy in Brussels
• Magazine energuide.be
• Newsletter
• E-book: 5 handy infographics full of energy facts

• www.energuide.be

The energy suppliers

• Signing an energy contract
• Works on the meter or connection
• Change supplier
• When moving (in)

• List of energy suppliers operating in Brussels

Energy service of the municipalities

• Some of the Brussels municipalities assist their residents with energy matters: information on works, sensible use of energy ..

• Request information from the municipality

Electrician

Professional installer

• Works on your private electricity or gas installation (once the meter has been installed)
• Installing solar panels

CPAS

Public Centre for Social Welfare

• In case of problems with the payment of energy bills

• View the list of the 19 CPAS centres