If you move house, there are three possibilities:

• You can transfer your current contract with your energy supplier to your new address.
• You can renegotiate your current contract with the same supplier. So check whether your current contract is advantageous for your new home.
• Or you can think about changing energy supplier. If you decide to change supplier, you need to find out about the terms and conditions in good time (period of notice, for instance).

In any case, you have to inform your supplier of your change of address in good time. This also keeps the Sibelga ‘access register’ up to date (the register indicating who uses energy where and under which contract) and any meter closures can be properly planned.

Choose the most advantageous option: keeping your contract, renegotiating or choosing a new supplier

If you move house, you are not obliged to conclude a new contract: you can have your current contract transferred to your new address. However, it is advisable to check whether this contract is the most advantageous for your new home.

On the basis of the estimated consumption, technical conditions (whether or not there is a natural gas connection, for instance) and the rates charged or services provided, you can decide to:

• transfer your contract,
• negotiate a new contract with the same supplier,
• change supplier.

You are moving within the Brussels-Capital Region

You are entitled to keep your current contract with your electricity and/or gas supplier, unless this transfer is not possible for technical reasons (for instance, there is no natural gas connection at your new address). Or you can negotiate with your supplier to obtain a new contract.
Are you changing supplier? If so, prepare for this in good time and find out about the terms and conditions (period of notice, any penalty for termination of the contract, etc.) applied by your current supplier.

You are moving from Brussels to Flanders or Wallonia (or vice versa)

Your contract is transferred to your new address automatically or simply upon request (find out from your supplier). However, this is not an obligation: if you move to a different Region, you can terminate your contract free of change and choose whichever  new supplier you wish. Of course, you can also renegotiate your contract.

Giving notice in good time

In any case, you must let your current supplier know that you are moving in good time. This also keeps the Sibelga database, which records who uses electricity or gas where, up to date and any arrangements to open or close electricity and gas meters can be properly planned.