You wish to leave a supplier you have been with for years for a more advantageous offer elsewhere? You regret having signed up too quickly with a direct seller and you wish to cancel? You have just changed supplier but you wish to change again? Good news - all this is possible! So, do not hesitate to assert your consumer rights.
You are under no obligation of duration, your energy will not be cut off and there should be no charge for changing!
The only requirement? Comply with:
You have buckled under the pressure of an insistent salesman and now you are regretting it? You can cancel the contract quickly: choose to do this by ‘phone, during a visit from a salesman or in the supplier’s sales outlet or on its website.What timeframes must be followed?
Since 1 April 2018, energy suppliers are legally required to comply with a reinforced (good) conduct code.
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