Last updated on 4 January 2021
Are you without electricity and gas in your new home because the meters are closed?
To have your meters opened, you have to take two steps:
Sometimes the meters in your new home are closed. Either because they are new meters, or because they have been closed for a particular reason. In both cases, the meters can only be opened by Sibelga.
Once these conditions – contract and test certificate – have been fulfilled, you can call Sibelga customer services on 02 549 41 00 to make an appointment. Have your EAN codes to hand when you phone. The day before the technician’s visit you can call 0800 944 99 to find out what time you should expect the visit (within a two-hour period).
Opening the meter costs EUR 114,95 (2021 rates, including 21% VAT). Sibelga invoices this cost to your supplier, who passes it on in your bill.
An adult with an identity card must be present and the technician must have access to the meters and the house. This is so that if necessary he can check that the energy supply is in order, for instance by testing your gas cooker.
If no-one from Sibelga has been to your home, make sure you leave the seal on the meters intact and do not use energy without a supply contract. Both these things can prove expensive for you. In the event of illegal use, Sibelga will invoice consumption at a rate that is higher than the market price. Moreover, there is a fine for broken seals and you run the risk that Sibelga may close the meters.
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