If there is a power cut it is important to establish the cause of the problem properly first.
Can you smell gas? If so, don’t take any risks, and call Sibelga on 0800 19 400. Sibelga will send a team immediately to safeguard the surrounding area. This intervention is always free of charge
The first thing to do is to work out where the power cut is: just in your home, or in other buildings, as well. If you are sure that the malfunction is due to the distribution network, you can contact Sibelga. Your system operator sends an intervention team straight away to resolve the problem free of charge.
However, if it turns out that the cause of the problem lies with your own installation, then you will be disappointed on two fronts:
If a call comes in about the smell of gas (on 0800 19 400), Sibelga sends an intervention team to the site immediately. There are several possible scenarios:
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